Customer Billing Changes

Jul 14
1 min read

Understanding your billing deadlines can help prevent unnecessary fees and service interruptions. South Granville Water and Sewer Authority recently updated billing policy details, related to late fee payments. The updated guidance below explains what has changed and outlines important payment and reconnection timeframes to help customers manage their accounts with confidence.

Non-Payment Deadline

Customers should note that payment deadlines are no longer extended when the scheduled non-payment date falls on a Friday. To avoid late fees, non-payment fees, or service interruption, payments must be received by the established deadline printed on your bill.

Same Day Service Restoration

If service has been disconnected due to non-payment, payments must be received by 3:00 PM for service to be restored that same business day. Payments received after 3:00 PM will be processed for restoration on the next business day.

Customers are encouraged to:

• Review payment deadlines printed on each monthly bill.

• Use SGWASA's official payment portal for the fastest payment processing.

• Avoid third-party payment websites that may delay payment delivery.

Questions regarding your account may be directed to SGWASA Customer Service during normal business hours at customerservice@sgwasa.org or (919) 575-3367.

Manage Your Account with Confidence

Access current billing deadlines, payment options, and approved rates and fees in one convenient location.