SGWASA's new customer portal is the home for all customer account information. While customers are not required to pay bills through the portal, creating a profile gives customers important access to account details, such as viewing your water and sewer usage, billing, and payment history for your account(s).
NOTICE: IF YOU'RE USING THE NEW ONLINE PORTAL TO PAY A UTILITY BILL, YOU WILL BE CHARGED A 3.5% CONVENIENCE FEE FOR EACH BILL PAY TRANSACTION. *SEE ADDITIONAL INFORMATION BELOW
TO AVOID THE 3.5% CONVENIENCE FEE, YOU CAN PAY YOUR UTILITY BILL AS FOLLOWS:
* SGWASA uses a third-party vendor to provide the online bill pay service to customers. The third-party vendor charges a 3.5% convenience fee for each bill pay transaction. SGWASA does not determine the percentage-based convenience fee and does not receive any portion of the fee. For several years now, SGWASA has paid the convenience fees for all customers who use the optional online bill payment feature.
Following a review earlier this year of the costs associated to the on-line bill pay program, SGWASA recognized that customers who use the online bill payment program should pay the convenience fee for the service, versus all utility customers paying for it (via their utility rates) whether they use the online bill payment program or not. Therefore, utility customers who choose to use the online bill payment feature will be charged a convenience fee.
Portal Setup Note