General Information
Finance Director
Richard Balmer
Phone Numbers
919-575-3367
Fax: 919-575-4547
Emergencies: Dial 911
Location
415 Central Avenue
Suite B
Butner,
NC
27509

Hours
Bill Pay Lobby
9:00am- 4:00pm Monday thru Friday
Business Office Hours
8:30am - 4:30pm Monday thru Friday

News

Stay Up To Date on the I-85 Sanitary Sewer Improvement Master Plan Project


FOR IMMEDIATE RELEASE

Butner, NC. November 18, 2021  — SGWASA continues to update its webpage for customers to learn more about the I-85 Sanitary Sewer Improvement Master Plan Project.  The website provides factual information related to the I-85 Sanitary Sewer Improvement Master Plan Project. Reading the information will help you understand the facts that this project focuses on fixing the existing sanitary sewer lines and pump stations in the existing SGWASA service area that are needed now.

As a Master Plan, this project prepares SGWASA to meet future growth of the communities served by SGWASA, however, SGWASA does not drive this growth, as that is not SGWASA's responsibility. 

As a public utility, SGWASA is responsible to plan utility needs far into the future. Developers interested in building in the communities served by SGWASA must get approval from the local community. SGWASA works in coordination with the local community and developer to coordinate utility infrastructure that the developer will pay for.  Under the direction from the SGWASA Board of Directors, SGWASA's Executive Director is pursuing Federal and State Grants for this project, thus looking to lower the cost as much as possible on utility customers.

Please Click Here visit the I-85 Project webpage.


Please stay up to date on this topic and other news topics by monitoring our website at www.sgwasa.org 

Updated 11/18/21 by the South Granville Water and Sewer Authority

Elizabeth LaFleur, Social Media & Communications Specialist

elafleur@sgwasa.org



SGWASA joins social media to communicate with customers


Butner, NC, November 10, 2021 – In an ongoing effort to improve communication with our customers, SGWASA is working to launch several new ways to keep in touch with the customers we’ve served in Granville County, Creedmoor, Butner and Stem since 2005. 

As part of that effort to be more accessible, SGWASA this morning launched its Facebook page. Additional social media accounts will follow. 

The move comes as we work to increase our awareness of customer comments and questions and expand our pathways to reaching customers with important information about upcoming meetings, events and relevant news updates.

Visit SGWASA on Facebook by clicking here and don't forget to check back here at sgwasa.org for updates on additional social media sites. 

In addition to launching on social media, SGWASA continues to monitor and respond to customer feedback surveys. The customer feedback survey can be found at this link or on the SGWASA homepage.

 


Issued 11/5/21 by the South Granville Water and Sewer Authority

Updated 11/10/21

 

Elizabeth LaFleur, Social Media & Communications Specialist

(984) 288-8723
elafleur@sgwasa.org
customerservice@sgwasa.org 




SGWASA Introduced An Enhanced Web-Based Customer Service Program On October 1, 2021


FOR IMMEDIATE RELEASE

Butner, NC October 12, 2021 - As originally reported on September 17, SGWASA’s utility customers asked for a better customer experience in reviewing and paying their utility bills online, and SGWASA delivered it on October 1, 2021!  

On October 1, 2021 SGWASA introduced an enhanced web-based (on-line) customer service program.  The enhanced on-line customer service program provides:

  • An enhanced customer experience where you can create a customer profile to view your water/sewer usage, billing, and payment history for your account(s).  
  • The ability to view and print a copy of current or past bills.
  • The ability to pay your utility bill online (customer will be charged a 3.5% convenience fee to use this service).  

Please see the following Frequently Asked Questions to learn more about this new program. 

Frequently Asked Questions

Q: What are the benefits of creating a Customer Profile? 
A: A utility customer who creates a Customer Profile can view their utility account status any time on-line. Additionally, the customer can pay their utility bill on-line.

Q: Is there a cost to me to set up a Customer Profile? 
A: No, there is no cost to you. 

Q: Do I need to create a Customer Profile to pay my utility bill? 
A: No, you can pay your utility bill on-line using the QuickPay option. Customer will be charged a 3.5% convenience fee to use this service.   

Q: Is there a cost associated to paying my utility bill on-line whether it is through my Customer Profile or with Quickpay? 
A: Yes, Effective October 1, 2021, customers paying utility bills online (whether thru their customer profile or using the QuickPay feature) are assessed a 3.5% convenience fee.  The percentage-based convenience fee is calculated on the total $$ amount being paid during the transaction. SGWASA does not determine the percentage-based convenience fee and does not receive any portion of the fee.

Q: Why am I being charged a convenience transaction fee now for this service when previously I wasn't?  
A: SGWASA uses a third-party vendor to provide the online bill pay service to customers. The third-party vendor charges the convenience fee for each bill pay transaction. SGWASA does not determine the percentage-based convenience fee and does not receive any portion of the fee. For several years now, SGWASA has paid the convenience fees for all customers who use the online bill payment feature.  

Following a review earlier this year of the costs associated to the on-line bill pay program, SGWASA recognized that customers who use the online bill payment program should pay the convenience fee associated with the service, versus all utility customers paying for it (via their utility rates) whether they use the online bill payment program or not. Therefore, utility customers who choose to use the online bill payment feature will be charged a convenience fee.     

Q: How do I access the new enhanced web-based (on-line) customer service program? 
A: On October 1, 2021 the new program will be available on our website www.sgwasa.org Look for the icon on the homepage that indicates: “
Customer Portal & Pay Online” 

Q: Where can I find instructions on how to use the new on-line customer service program? 
A: Instructions for setting up and Customer Profile, along with other program feature instructions will be available (on October 1st) by 
CLICKING HERE.

CLICK HERE FOR MORE FAQ's


Please stay up to date on this topic and other news topics by monitoring our website: www.sgwasa.org 

Issued: 9/17/2021 by the South Granville Water and Sewer Authority
Updated: 10/12/2021 by the South Granville Water and Sewer Authority
Scott N. Schroyer, Executive Director
 919-575-3367