415 Central Avenue
Suite B
Butner,
NC
27509
Fax: 919-575-4547

Bill Pay Lobby
8:30am-11:30am Tues/Wed/Thurs (Closed Monday and Friday)
Business Office Hours
8:30am - 4:30pm M-F
Finance Director
Richard Balmer

Customer Services

Until Further Notice: SGWASA Customers Are Required To Wear A Mask When Conducting In-Person Business at SGWASA.


FOR IMMEDIATE RELEASE

Butner, NC. November 24, 2020 — Effective Nov. 25, 2020 at 5:00pm, North Carolina Gov. Roy Cooper's Executive Order No. 180 requires residents to wear masks when in public.

Until further notice, SGWASA customers are required to wear a mask when conducting in-person business at SGWASA, including such tasks as bill payment, new service applications, etc.  

Please stay up to date on this topic and other news topics by monitoring our website: www.sgwasa.org and the  NC COVID-19 Information Hub website. 

Issued 11/24/20 by the South Granville Water and Sewer Authority

Scott N. Schroyer, Executive Director
919-575-3367
customerservice@sgwasa.org


NEW Customer Service Hours In Effect Due to COVID-19 Restrictions


Until Further Notice: In-Person Utility Business Activities are Discouraged.  Use On-Line Bill Pay or Place Your Check/Money Order in the Drop Box located in our parking lot.

Click Here for On Line Bill Payment


Until further notice, in accordance with Governor Cooper's Executive Order # 180, SGWASA customers are required to wear a mask when conducting in-person business at SGWASA, including such tasks as bill payment, new service applications, etc.

SGWASA is presently functioning in Phase 2 of its Three-Phase Business Transition Plan in coordination with Governor Cooper’s Executive Order #180 which addresses North Carolina’s Stay At Home order and the easing of certain COVID-19 restrictions. SGWASA’s Three-Phased Business Transition Plan will coincide with the Governor’s transition plan.  Please continue to watch for announcements on the SGWASA website pertaining to additional modifications and changes to SGWASA's business hours and service changes.


Present Customer Services & Business Hours

  • The customer service lobby is open between 8:30 am and 11:30 am on Tuesday, Wednesday, and Thursday (closed Monday and Friday).
    • Only 2 customers are permitted in the lobby at one time.
    • Please social distance outside the lobby area in conformance with the yellow tape found on the sidewalk.
       
  • Business office hours are 8:30 am – 4:30 pm weekdays.
     
  • New Customers - Utility Service Application Processing
    • In-person application processing in discouraged at this time. Please complete your application and place it in drop box, located in the parking lot. 
    • Should an application require an in-person processing, then these can occur by appointment only on Tuesday, Wednesday, and Thursday at specific hours of the day.  Please review the following: 
      • 30-minute appointment blocks will be scheduled based on availability. 
      • Please contact Customer Service via phone 919-575-3367 or via email at customerservice@sgwasa.org to arrange an appointment.


Attention: Utility Customers On Executive Order-Related Payment Plans


This is a general notification only. Customers who are on an Executive Order-related payment plan will receive a letter from SGWASA (in early December and early January) specifying their outstanding balance amount due to be paid prior to January 31, 2021. Please do not delay your payment and risk having your water service turned off. 


As a provider of essential utility services, SGWASA is focused on maintaining the delivery of water and wastewater services while simultaneously helping to protect the health and well-being of our customers and staff. 

Disconnection of services for non-payment of delinquent utility bills dated 03/25/20 thru 6/25/20 was suspended as mandated by Governor Cooper’s Executive Order 124 (EO124) and subsequent Executive Order 142 (EO142).   The Executive Orders required SGWASA to offer a payment plan arrangement allowing you to pay the outstanding balance of applicable bills over a six (6) month period.  The payment plan period expires on January 29, 2021.

We understand that during these difficult times you may be experiencing financial hardship that has prevented you from paying this balance; however, SGWASA does not anticipate any further extension on this overdue balance.  The balance must be paid no later than midnight January 31, 2021 or disconnection of services will begin on February 1, 2020.

Payment on an outstanding payment plan account balance cannot be made using our online payment portal. 

If you need assistance with making a payment, please contact us at 919-575-3367 or email customerservice@sgwasa.org during our office hours weekdays 8:30am - 4:30pm for assistance

Regards,

Customer Service

South Granville Water and Sewer Authority


The SGWASA 2019 Consumer Confidence Report is Available


FOR IMMEDIATE RELEASE

Butner, NC. January 22, 2021 — We like to keep our customers informed about SGWASA meeting or exceeding North Carolina Drinking Water Standards to produce quality drinking water. As such, as a reminder, the SGWASA 2019 Consumer Confidence Report is available to read and review. The Consumer Confidence Report was first made available to SGWASA's utility customers in August 2020.  The report is a snapshot of last year’s water quality.  Included in the Consumer Confidence Report are details about SGWASA’s source of water, what it contains, and how it compares to standards set by regulatory agencies.

Our constant goal is to provide you with a safe and dependable supply of drinking water. We want you to understand the efforts we make to continually improve the water treatment process and protect our water resources.

We are committed to ensuring the quality of your water and to providing you with this information because informed customers are our best allies.

If you have any questions about the report or concerning your water, please contact Jonathan Yancey, Water Plant Superintendent at 919- 575-3118 or contact SGWASA Customer Service at 919-575-3367 weekdays between the hours of 8:30 am – 4:30 pm.

Read the full report by clicking the following link: 2019 SGWASA ANNUAL DRINKING WATER QUALITY REPORT

Please stay up to date on this topic and other news topics by monitoring our website at www.sgwasa.org

Issued 1/22/21 by the South Granville Water and Sewer Authority
Scott N. Schroyer, Executive Director
919-575-3367
customerservice@sgwasa.org