General Information
Finance Director
Richard Balmer
Phone Numbers
919-575-3367
Fax: 919-575-4547
Emergencies: Dial 911
Location
415 Central Avenue
Suite B
Butner,
NC
27509

Hours
Bill Pay Lobby
9:00am- 4:00pm Monday thru Friday
Business Office Hours
8:30am - 4:30pm Monday thru Friday

Customer Service News

Water Tower Maintenance Scheduled for the Town of Stem Water Customers 9/27/21 thru 9/30/21


FOR IMMEDIATE RELEASE

Butner, NC. September 23, 2021 — Starting 9/27/21 SGWASA crews will be performing annual water system maintenance activities in and around the Town of Stem for the annual water tower inspection and maintenance. In addition to SGWASA crews working at the water tower, SGWASA crews will also be working within several neighborhoods in the Stem area, including Carriage Hill and Edinburgh to install temporary pressure relief valves to assist in monitoring the water pressure rates during the water tower maintenance. The SGWASA water tower maintenance in the Town of Stem is scheduled to be completed by noon on Thursday, September 30, 2021.    

SGWASA crews have notified the local emergency agencies to inform them of the scheduled maintenance activities in/around the Town of Stem. 

For information or questions regarding this project, then please contact the SGWASA Customer Service office Monday-Friday from 8:30am – 5:00pm at 919-575-3367 or via email at anytime at customerservice@sgwasa.org



Please stay up to date on this topic and other news topics by monitoring our website at www.sgwasa.org 

Issued 9/23/21 by the South Granville Water and Sewer Authority
Scott N. Schroyer, Executive Director
919-575-3367 

customerservice@sgwasa.org


SGWASA Introducing An Enhanced Web-Based Customer Service Program On October 1, 2021


FOR IMMEDIATE RELEASE

Butner, NC September 17, 2021 - SGWASA’s utility customers have asked for a better customer experience in reviewing and paying their utility bills online, and SGWASA is delivering it on October 1, 2021!  

SGWASA is introducing an enhanced web-based (on-line) customer service program on October 1, 2021.  The enhanced on-line customer service program provides:

  • An enhanced customer experience where you can create a customer profile to view your water/sewer usage, billing, and payment history for your account(s).  
  • The ability to view and print a copy of current or past bills.
  • The capability to pay your utility bill.  

Please see the following Frequently Asked Questions to learn more about this new program.

Frequently Asked Questions

Q: What are the benefits of creating a Customer Profile? 
A: A utility customer who creates a Customer Profile can view their utility account status any time on-line. Additionally, the customer can pay their utility bill on-line.

Q: Is there a cost to me to set up a Customer Profile? 
A: No, there is no cost to you. 

Q: Do I need to create a Customer Profile to pay my utility bill? 
A: No, you can pay your utility bill on-line using the QuickPay option. 

Q: Is there a cost associated to paying my utility bill on-line whether it is through my Customer Profile or with Quickpay? 
A: Yes, Effective October 1, 2021, customers paying utility bills online (whether thru their customer profile or using the QuickPay feature) are assessed a percentage-based convenience transaction fee.  The percentage-based convenience transaction fee is calculated on the $$ amount being paid. SGWASA does not determine the percentage-based convenience fee and does not receive any portion of the fee.

Q: Why am I being charged a convenience fee now for this service when previously I wasn't?  
A: SGWASA uses a third-party vendor to provide the online bill pay service to customers. The third-party vendor charges a convenience fee for each bill pay transaction. SGWASA does not determine the percentage-based convenience fee and does not receive any portion of the fee. For several years now, SGWASA has paid the transaction fees for all customers who use the online bill payment feature.  

Following a review earlier this year of the costs associated to the on-line bill pay program, we recognized that customers who use the online bill payment program should pay the convenience fee for the service, versus all utility customers paying for it (via their utility rates) whether they use the online bill payment program or not. Therefore, utility customers who choose to use the online bill payment feature will be charged a convenience fee.     

Q: How do I access the new enhanced web-based (on-line) customer service program? 
A: On October 1, 2021 the new program will be available on our website www.sgwasa.org Look for the icon on the homepage that indicates: “Customer Portal & Pay Online”

Q: Where can I find instructions on how to use the new on-line customer service program? 
A: Instructions for setting up and Customer Profile, along with other program feature instructions will be available (on October 1st) by CLICKING HERE.



Please stay up to date on this topic and other news topics by monitoring our website: www.sgwasa.org 

Issued: 9/17/21 by the South Granville Water and Sewer Authority
Scott N. Schroyer, Executive Director
 919-575-3367 


The SGWASA 2020 Consumer Confidence Report is Available


FOR IMMEDIATE RELEASE

Butner, NC. September 9, 2021 — The EPA requires community water systems to deliver a Consumer Confidence Report (CCR), also known as an annual drinking water quality report, to their customers. These reports provide customers information about their local drinking water quality.  CCR's must be made available to customers each year by July 1.   

The SGWASA 2020 Consumer Confidence Report (CCR) is now available. The CCR is a snapshot of last year’s water quality.  Included in the Consumer Confidence Report are details about SGWASA’s source of water, what it contains, and how it compares to standards set by regulatory agencies. 

Our goal is to provide you with a safe and dependable supply of drinking water. We want you to understand the efforts we make to continually improve the water treatment process and protect our water resources. SGWASA is committed to ensuring the quality of your water and providing you with this information, because informed customers are our best allies.

If you have any questions about the report or concerning your water, please contact Jonathan Yancey, Water Plant Superintendent at 919- 575-3118 or contact SGWASA Customer Service at 919-575-3367 weekdays between the hours of 8:30 am – 4:30 pm.

Read the full report by clicking the following link:  2020 SGWASA Annual Drinking Water Quality Report



Please stay up to date on this topic and other news topics by monitoring our website at www.sgwasa.org 

Issued 9/9/21 by the South Granville Water and Sewer Authority
Scott N. Schroyer, Executive Director
919-575-3367
customerservice@sgwasa.org


Starting 7/1/21: Changes to Leak Adjustment Procedures & Fees.


Effective 7/1/2021, the following will apply to SGWASA’s courtesy leak adjustment procedures and fees.  Changes from previous procedures and/or fees are shown in bold print.

Leak adjustments are a customer service courtesy provided by SGWASA as follows:

  • Only 1 leak event adjustment (max 2 consecutive bills) is allowed in a 12-month billing period.
  • Request must be received within 90 days of the billing date to be adjusted.
  • If the customer has been notified by SGWASA personnel that a leak exists, the customer has a fifteen (15) day grace period for repairs to occur to qualify for consideration for an adjustment.
  • An adjustment is not allowed for the following:
    1. Water hoses or faucets left on by a customer or other parties unless a Police Report is provided
    2. Irrigation systems or new construction.
    3. Leaking or running toilets.
    4. Leaks resulting in billed usage during leak event of 5,000 gallons or less in comparison to the customer’s average usage.
  • It is the customer’s responsibility to submit a signed Request for Leak Adjustment form and provide documentation to process a leak adjustment request.  This Form is available on our website at Billing Services
  • Documentation includes the nature of the water loss, an invoice (receipt) showing the date a timely repair was made, and any other data requested by SGWASA to substantiate the adjustment request.  
  • The provided documentation must correspond to the high usage period.
  • SGWASA does not send a revised bill but will contact you regarding the adjustment amount. 
  • Note: Awaiting a leak adjustment does not prevent or delay the assessment of fees or disconnection of service. 
  • It is the responsibility of the customer to ensure timely payment with or without the adjustment.

If you have questions concerning this procedure, then please contact SGWASA Customer Service Monday thru Friday 8:30am-4:30pm at 919-575-3367, or via email at customerservice@sgwasa.org


Please stay up to date on this topic and other news topics by monitoring our website at www.sgwasa.org 

Posted 6/18/21 by the South Granville Water and Sewer Authority
 Scott N. Schroyer, Executive Director
 919-575-3367 

customerservice@sgwasa.org