Customer Service News

Butner, NC (April 24, 2024) - SGWASA’s website will undergo an upgrade this weekend. This initiative aims to enhance the navigation experience and broaden the information resources accessible to the public. Please be advised that there may be intermittent service interruptions during the hosting transition window. The site maintenance and transition process will commence on Friday, August 26th, at 4:00 pm and is anticipated to conclude on Sunday, April 28th.

We kindly request that you plan your site navigation and payment scheduling accordingly. In case of limited access during the planned maintenance period, essential contact information is provided below:

Customer Service Phone: (919) 575-3367

Customer Service Email: customerservice@sgwasa.org

Emergency Phone: (919) 690-0444

BillPay: sgwasa.mygovhub.com

Issued 4/24/24 by the South Granville Water and Sewer Authority

Krystle Lee 

PIO/Secretary to Board

boardsecretary@sgwasa.org

Butner, NC (April 22, 2024) - As we mark another Earth Day, it is important to reflect on the ways we can contribute to a sustainable future. At South Granville Water & Sewer Authority, we are committed to environmental stewardship and promoting eco-friendly practices. Earth Day is celebrated on April 22, but here are a few tips to continue supporting a healthy environment:

1. Organize a Cleanup Event: Gather friends, family, and neighbors to participate in a community cleanup event. Choose a local park, beach, or neighborhood area in need of tidying up, and spend the day collecting litter and debris. Not only does this help beautify the community, but it also prevents waste from polluting the environment.

2. Plant Trees and Native Plants: Host a tree-planting event or community garden project to enhance green spaces in your area. Planting trees and native plants helps improve air quality, provide habitat for wildlife, and beautify the surroundings. 

3. Reduce, Reuse, Recycle: Practice the three Rs- reduce, reuse, and recycle.

4. Use Sustainable Transportation: When possible, use alternative modes of transportation that reduce carbon emissions and congestion. Encourage walking, cycling, carpooling, and public transit use within the community.

5. Support Local Farmers and Markets: Promote sustainable food systems by supporting local farmers' markets and community-supported agriculture (CSA) programs. Buying locally grown produce reduces carbon emissions associated with transportation and supports regional agriculture.

This Earth Day, let's reaffirm our commitment to protecting our planet and embracing sustainable practices. Together, we can make a positive impact and create a greener, healthier world for all. Happy Earth Day from South Granville Water & Sewer Authority!

Issued 4/22/24 by the South Granville Water and Sewer Authority
Krystle Lee, PIO/Board Secretary

(919) 575-3367

OPEN HOUSE PRESENTATION

Butner, NC – On April 17, 2024, the South Granville Water & Sewer Authority (SGWASA) hosted an Open House for the I-85 Sanitary Sewer Improvement Project with engineering design partners, CDM Smith. The event attracted community members, stakeholders, youth and local officials interested in learning more about this vital infrastructure upgrade, impacting the region.

SGWASA's Executive Director, Scott N. Schroyer recently provided comment on the project in an interview with Ben Tobin from the Triangle Business Journal. "I started in August of 2019. So they were waiting for me to walk in the door, and then they basically put the study on my desk and said, 'Okay, we've got these major problems. All the growth has stopped. We can't do anything. We need to have this project built. It's $50 million, and we have no money.' So I said, 'Okay, well I do like a challenge, let's see what we can do.'" Shared Director Schroyer.

The Open House featured a series of informative presentations covering various aspects of the project, including administration, business operations, construction details, and community impact information. Attendees gained valuable insights into the project's scope, timeline, and expected outcomes- fostering a deeper understanding of the importance of the initiative for the region.

One highlight of the event was the engaging Kids Zone, where young participants enjoyed interactive activities designed to clarify the water and sewer system processes. These activities took aim to inspire interest in science, technology, engineering, and mathematics (STEM) among Granville County's youth, laying the groundwork for future generations of informed and engaged citizens.

Janie Locklear, EIT, CDM Smith Project Engineer stated “Having a Kid’s Zone at the I-85 Sanitary Sewer System Improvements Public Meeting makes it evident that SGWASA aims to include residents of all ages in community topics. Having a STEM table for kids available at the meeting, was a great way to educate our next generation of outstanding citizens on the importance of STEM and the various roles of STEM professionals play in creating a safe, productive community.”

                       Project FAQs                      

What is the purpose of this project?

The purpose of this project is to address aging infrastructure and insufficient capacity in the existing sanitary sewer system.

When will construction start and how long will it last? Construction will be split into 2 construction packages:

• Construction Package 1 is expected to start in Quarter 1 of 2025 and last 36 months. -
• Construction Package 2 is expected to start in Quarter 2 and last 36 months.

What are the typical days and hours that construction will be occurring throughout the week?

Typical allowable work times will be Monday through Friday, from 7:00 am to 7:00 pm. In some instances, night work and/or weekend work will be required.

How will construction impact my sewer service?

Customer sewer service would be impacted in instances when sewer services are being transferred from existing sewer mains to new sewer mains. In these instances, the Contractor will coordinate with customers to temporarily stop using water and sewer for a few hours while service transfers are made.

How will traffic be impacted by construction?

When new sewer main installation occurs in or along roadways, temporary lane and/or road closures will be required. The Contractor will be required to implement advanced warning signs, traffic control measures, detours, and temporary and permanent road repair.

Will my property be impacted by construction?

For homes and businesses in the vicinity of new sewer main installation, construction activities will be performed within public right-of-way and temporary and/or permanent utility easements. The Contractor will be required to restore all disturbed areas.

Will access to my home or business be impacted during construction?

For homes and businesses in the vicinity of new sewer main installation, access may be temporarily impacted. In some instances, the Contractor may be required to perform construction outside of standard workday hours to minimize impact to businesses.

Who should I contact if I have questions or issues during construction?

In this event, please contact sgwasaprojects@sgwasa.org.

Will there be noticeable odor associated with the sewer line work and/or the new lift stations?

There may be temporary odors observed during pipeline construction associated with accessing existing sewer infrastructure. All new lift stations and associated pressure piping will be equipped with odor control systems.

Will there be a lot of noise generated during construction activities?

Yes, heavy construction equipment will be utilized throughout the project duration.

How will dust generated by construction activities be managed during construction?

The Contractor will be required to maintain dust control throughout the construction duration by use of sprinkling or other similar methods

Where can I find additional information about the project online?

Information and updates about the project can be found at sgwasa.org.

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The Open House video presentation has been made available below, access to detailed information about the project and insight into the construction process will be available online throughout the project process, ensuring that the community remains well-informed and involved every step of the way. SGWASA will host future events for the I-85 SSI projects, as well as other engineering projects in motion.

Open House Presentation:

Click to download I-85 SSI Project Brochure in English (Trifold)

Click to download I-85 SSI Project Brochure in Spanish  (Trifold)

The Authority is committed to continued transparency and community engagement throughout the duration of its ongoing projects. Residents and stakeholders are encouraged to join the contact list by emailing Krystle Lee, Secretary to the Board and SGWASA Public Information Officer, at klee@sgwasa.org to stay updated on future events, educational resources distribution, and opportunities for involvement.

Issued 4/18/24 by the South Granville Water and Sewer Authority
Krystle Lee, PIO/Board Secretary

(919) 575-3367

FOR IMMEDIATE RELEASE:

Butner, NC (April 10, 2024) On April 10, 2024, the US Environmental Protection Agency (EPA) announced the final National Primary Drinking Water Regulation (NPDWR) for six PFAS, more information is posted by EPA at epa.gov Per- and Polyfluoroalkyl Substances (PFAS) | US EPA.

According to the EPA’s final National Primary Drinking Water Regulation (NPDWR) for six PFAS, utilities have five years, by 2029, to implement solutions to meet the established Maximum Contaminant Levels (MCL’s) for PFAS.  

SGWASA will expedite the PFAS Pilot Testing Program well ahead of the EPA’s five-year compliance window. The Authority will take an aggressive approach to enacting the engineering design and construction of remediation systems. 

SGWASA’s PFAS Compliance Actions:

July 2023 

SGWASA hired engineering consultant CDM-Smith to assist the Authority on its journey with PFAS/PFOS compliance. CDM-Smith was tasked with two items: 

1.     Create a PFAS Pilot Testing Program

2.     Submit on SGWASA’s behalf two (2) North Carolina Department of Environmental Quality (NCDEQ) State Revolving Fund (SRF) financing/grant applications. 

One NCDEQ SRF application was for the maximum grant amount of $500,000 for the PFAS pilot testing and the second NCDEQ grant was in the amount of $22,000,000 for PFAS mitigation engineering design and construction. The two NCDEQ applications were submitted in early October 2023. The Pilot Testing project is associated to the SGWASA FY23-33 CIP ID# 101-07 at an estimated cost of $500,000.     

January 2024 

CDM-Smith completed the PFAS Pilot Testing Program Report. The final technical report describes how SGWASA will move forward with the PFAS Pilot Testing in 2024.

April 2024 

SGWASA was recently notified by NCDEQ that SGWASA will receive a $500,000 grant to perform the PFAS Pilot Testing program. The Pilot Testing Program will lead to the design and construction of PFAS mitigation at the water treatment plant. The Pilot Testing Program is scheduled to begin in the next 90 days. SGWASA is reapplying for the NCDEQ Grant for the $22,000,000 engineering and construction grant.

Stay up to date on this project by monitoring SGWASA’s official website at sgwasa.org and on the official social media platforms @sgwasanc.

Issued 4/10/24 by the South Granville Water and Sewer Authority
Scott N. Schroyer, Executive Director
Krystle Lee, PIO/Board Secretary

(919) 575-3367

• The customer service Welcome Center is open between 9:00am and 4:00pm Monday thru Friday.
  • Only 2 customers are permitted in the lobby at one time.
  • Click Here for On Line Bill Payment

• Business Office hours are 8:30 am – 4:30 pm Monday thru Friday.
  • Contact us via phone 919-575-3367 or via email at customerservice@sgwasa.org

• New Customers - Utility Service Application Processing
  • Please complete your application and place it in drop box, located in the parking lot. 
  • Should an application require an in-person processing, then these can occur by appointment only on Tuesday, Wednesday, and Thursday at specific hours of the day.  Please review the following: 
    • 30-minute appointment blocks will be scheduled based on availability. 
    • Please contact Customer Service via phone 919-575-3367 or via email at customerservice@sgwasa.org to arrange an appointment.

• Utility Disconnections For Non-Payment - Reconnection
  • Payments received by 3:00pm on cutoff day will be reconnected the same day. 
  • Payments received after 3:00pm on cutoff day will be reconnected the next business day.