General Information
Finance Director
Richard Balmer
Phone Numbers
Fax: 919-575-4547
Emergencies: Dial 911
415 Central Avenue
Suite B

Bill Pay Lobby
9:00am- 4:00pm Monday thru Friday
Business Office Hours
8:30am - 4:30pm Monday thru Friday

Customer Service News

Protect Yourself From Unexpectedly High Bills Due To Water Leaks


Butner, NC. July 1, 2022 — SGWASA wants to help customers understand how, and what to look for, to prevent unexpectedly high bills due to water leaks. Are you ready to chase down leaks? Household water leaks can waste nearly 1 trillion gallons of water annually nationwide, but remember that you can find and fix leaks inside and outside your home to save valuable water and money all year long.

Checking for Leaks

The average household's leaks can account for nearly 10,000 gallons of water wasted every year, and ten percent of homes have leaks that waste 90 gallons or more per day. Common types of leaks found in the home are worn toilet flappers, dripping faucets, and other leaking valves. These types of leaks are often easy to fix, requiring only a few tools and hardware that can pay for themselves in water savings. Fixing easily corrected household water leaks can save homeowners about 10 percent on their water bills.

To check for leaks in your home, you first need to determine whether you're wasting water and then identify the source of the leak. Here are some tips for finding leaks:

  • Take a look at your water usage during a colder month, such as December thru March. If a family of four exceeds 12,000 gallons per month, there are serious leaks.
  • Identify toilet leaks by placing a drop of food coloring in the toilet tank. If any color shows up in the bowl after 10 minutes, you have a leak. (Be sure to flush immediately after the experiment to avoid staining the tank.)
  • Examine faucet gaskets and pipe fittings for any water on the outside of the pipe to check for surface leaks.
  • The EPA has numerous resources, videos, guides, and a leak checklist at:

Toilet Leaks

Old or worn-out toilet flappers (e.g., valve seal) can cause leaks. Flappers are inexpensive rubber parts that can build up minerals or decay over time. Replacing them can be a quick and easy fix for your water woes. To fix this leak, consult your local hardware store, home improvement retailer, or licensed plumber.  

Tip: Bring the old flapper to the hardware store for comparison to make sure you buy a new flapper that fits your toilet model. You can also check the owner's manual, if you have it, or the manufacturer's website for the appropriate replacement part number for the flapper.

Faucet Leaks

Old and worn faucet washers and gaskets frequently cause leaks in faucets. A leaky faucet that drips at the rate of one drip per second can waste more than 3,000 gallons per year. That's the amount of water needed to take more than 180 showers!

Showerhead Leaks

A showerhead leaking at 10 drips per minute wastes more than 500 gallons per year. That's the amount of water it takes to wash 60 loads of dishes in your dishwasher. Some leaky showerheads can be fixed by making sure there is a tight connection between the showerhead and the pipe stem and by using pipe tape to secure it. 

Outdoor Leaks

If you have an in-ground irrigation system, check it each spring before use to make sure it wasn’t damaged by frost or freezing. An irrigation system that has a leak 1/32nd of an inch in diameter (about the thickness of a dime) can waste about 6,300 gallons of water per month. 

Tip:  Don't forget garden hoses!  Check your garden hose for leaks at its connection to the spigot. If it leaks while you run your hose, replace the nylon or rubber hose washer and ensure a tight connection to the spigot using pipe tape and a wrench.   Never leave outdoor water faucets on when not in use.  Garden hoses can easily burst causing significant water loss.

Who’s Responsible for the Water Service Line and Leaks?   

The water service line brings water to your home. The water service line that runs from the water meter, normally found at the property line, to the home or place of business is the property owner’s responsibility to maintain.  SGWASA is responsible for maintaining and fixing the pipes that go from the property line (meter box) to SGWASA’s water main.  

If a leak is discovered and fixed and that leak resulted in a high water bill, please see our website and Leak Adjustment Form for information on a possible leak adjustment.  Adjustments are not available for some types of leaks. For more information, visit


July 7, 2022 at 9:00 AM - at 11:00 AM

NOTICE is hereby given in accordance with the Article 33C, § 143-318.10, whereas all official meetings of public bodies shall be open to the public, and any person is entitled to attend such a meeting. 

SGWASA will hold the following Public Meeting: Finance Committee Meeting – Thursday, July 7, 2022  from 9:00 a.m. – 11:00 a.m. 

Location: Butner Town Hall – Camp Butner Room, located at 415 Central Avenue, Butner, NC 27509.  

All meeting information, including agenda and notices will be posted to the SGWASA website on the corresponding meeting date on the calendar in the Meetings section ( The meeting will be recorded for audio and available to the public following the meeting. at SGWASA or 919-575-3367 ext. 312 

415 Central Ave.
North Carolina

SGWASA Customer Service Hours

  • Business Office hours are 8:30 am – 4:30 pm Monday thru Friday.

  • New Customers - Utility Service Application Processing
    • Please complete your application and place it in drop box, located in the parking lot. 
    • Should an application require an in-person processing, then these can occur by appointment only on Tuesday, Wednesday, and Thursday at specific hours of the day.  Please review the following: 
      • 30-minute appointment blocks will be scheduled based on availability. 
      • Please contact Customer Service via phone 919-575-3367 or via email at to arrange an appointment.

  • Utility Disconnections For Non-Payment - Reconnection
    • Payments received by 3:00pm on cutoff day will be reconnected the same day. 
    • Payments received after 3:00pm on cutoff day will be reconnected the next business day.  

SGWASA Business Office Closed Monday, July 4th in Observance of Independence Day.

Utility Customers:

The SGWASA Business office will be closed on Monday, July 4th in observance of Independence Day.  The SGWASA Business office will reopen on Tuesday, July 5th, 2021 at 8:30am, with the Customer Service Bill Pay Lobby open from 9:00 am to 4:00 pm. 

Have a safe and enjoyable holiday.

SGWASA Customer Service



Butner, NC June 21, 2022 - The South Granville Water and Sewer Authority (SGWASA) is hiring new full-time (with benefits) employees!! The new employees include (1) Public Information Officer who will be working with the Executive Director to increase public communications and awareness; (3) Utility Maintenance Mechanics who will be working in the Utilities Operations area (water distribution and wastewater collection); (1) Pump Mechanic who will also be working in the Utilities Operations area to repair and maintain wastewater collection system pump stations. 

For more information on these jobs please visit SGWASA's job's page by clicking on the following link: JOBS

How to Apply: Employment application forms may be printed at Completed employment application with resume attached may be submitted by email to Positions open until filled. 

SGWASA is an Equal Opportunity Employer and maintains a policy of Equal Employment Opportunity for all employees and applicants. SGWASA does not discriminate in employment or the provision of services based on race, color, national origin and ancestry, gender (sex), religion, age, disability, sex (wages), military status, genetic information, pregnancy, or any other characteristic protected by Federal or State law.  

Please stay up to date on this topic and other news topics by monitoring our website at 

Issued 6/22/22 by the South Granville Water and Sewer Authority
Scott N. Schroyer, Executive Director

Swimming Pool Adjustment Procedures & Fees

Pool fill adjustments are a customer service courtesy provided by SGWASA as follows:

  • Only 1 pool fill adjustment is allowed in a 12-month billing period.
  • No pool fill adjustment is available for pools requiring less than 7,500 gallons.
  • Only the sewer portion on the applicable bill is eligible for a pool fill adjustment.

Water usage billing is not adjusted. Please Review Section 4.10 Pool Adjustment Fee found below. 

  • Your Request must be received and approved prior to beginning a pool fill or an adjustment will be denied. 
  • Pool Fill Adjustment Request Form (click here) 
  • A meter reading must be obtained by SGWASA staff prior to beginning and after finishing your pool fill.
  • Adjustments are limited to $1,000 for single-family individually metered residential addresses.

It is the responsibility of the customer to ensure timely payment with or without the adjustment.  If an adjustment is denied or pending, the customer must pay the entire billed amount!  There is a $75.00 fee for processing a pool adjustment.

If you have questions concerning this procedure, then please contact SGWASA Customer Service Monday thru Friday 8:30am-4:30pm at 919-575-3367, or via email at

FY22-23 Approved Rates and Fees

For a complete listing of the SGWASA FY22-23 Approved Rates and Fees, please CLICK HERE.

Please stay up to date on this topic and other news topics by monitoring our website at 

Posted 6/17/22 by the South Granville Water and Sewer Authority
 Scott N. Schroyer, Executive Director

The SGWASA 2021 Reporting Year Consumer Confidence Report is Available


Butner, NC. June 6, 2022 — The EPA requires community water systems to deliver a Consumer Confidence Report (CCR), also known as an Annual Drinking Water Quality Report, to their customers. The Report provides customers information about their local drinking water quality.  CCR's must be made available to customers each year by July 1.   

The SGWASA 2021 Reporting Year Consumer Confidence Report (CCR) is now available.  Included in the Consumer Confidence Report are details about SGWASA’s source of water, what it contains, and how it compares to standards set by regulatory agencies. 

Our goal is to provide you with a safe and dependable supply of drinking water. We want you to understand the efforts we make to continually improve the water treatment process and protect our water resources. SGWASA is committed to ensuring the quality of your water and providing you with this information, because informed customers are our best allies.

If you have any questions about the report or concerning your water, please contact Jonathan Yancey, Water Plant Superintendent at 919- 575-3118 or contact SGWASA Customer Service at 919-575-3367 weekdays between the hours of 8:30 am – 4:30 pm.

Please see our CCR Webpage and/or Full Report by clicking the following links: 


2021 SGWASA Annual Drinking Water Quality Report

Please stay up to date on this topic and other news topics by monitoring our website at 

Issued 6/10/22 by the South Granville Water and Sewer Authority
Scott N. Schroyer, Executive Director