415 Central Avenue
Suite B
Butner,
NC
27509
Fax: 919-575-4547

Monday - Friday
8:30am - 4:30pm
Finance Director
Richard Balmer

Customer Services

Welcome to the South Granville Water and Sewer Authority.

We offer many services to our existing customers, and look forward to signing up new customers. Please see the tabs to the left of this page to help you navigate to the area you are most interested.  Please know that we are ready to assist you in any way we can.


SGWASA Customer Service Hours - Effective May 25, 2020 Until Further Notice 

SGWASA is implementing Phase 2 of its Business Transition Plan, effective May 25, 2020 in coordination with Governor Cooper’s Executive Order N. 138 to modify North Carolina’s Stay At Home order and transition to Phase 2 of slowly easing certain COVID-19 restrictions.  SGWASA’s three-phased Business Transition Plan will occur over the next several weeks, coinciding with the Governor’s transition plan.  Announcements will be made on the SGWASA website pertaining to additional modifications and changes.

Customer Services Changes Effective May 25, 2020

  • The customer service lobby will be open between 8:30 am and 1:30pm weekdays.  
  • Business office hours are 8:30 am – 4:30 pm weekdays.
  • In-person application processing for new utility service is by appointment only on Tuesday, Wednesday, and Thursday between the hours of 1:00 pm - 4:00 pm. 
    • 30-minute appointment blocks will be scheduled based on availability. 
    • Please contact Customer Service via phone 919-575-3367 or via email at customerservice@sgwasa.org to arrange an appointment.
    • Applications can also be processed via our drop box, without an in-person visit to our lobby.    

Customer Service Notes:

  1. Remote Bill Pay Options: SGWASA strongly encourages its customers to use remote options for bill payments, service requests and other business.  Electronic bill payments can be made using our online payment portal with your VISA or Mastercard debit/credit card. 

Online payments using our portal do not incur a convenience fee.  Please use the payment link on our homepage at www.sgwasa.org.  Customers may also pay electronically using their bank’s online bill pay procedures where your bank sends electronic payment overnight via ACH.  If electronic payment is not available to you, you may pay by mailing a check or placing a payment in the drop box located in our parking lot. 

When paying in the drop box, please remember to include your payment voucher or write your account number, name, service address, and a valid contact telephone number on the envelope to ensure proper posting of your payment.

  1. General Billing Questions: Most billing questions, closing of an account, and other functions can be done via telephone or email.  If you need help with remote bill payments or customer service, please contact us weekdays from 8:30 am-4:30 pm at 919-575-3367 or via email at customerservice@sgwasa.org.  If all staff are assisting other customers and your call is routed to voicemail, please leave your name, account number if available, a good return telephone number, an email address if available, and the reason for your call.  We will attempt to return calls as quickly as possible.

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