Welcome Utility Customers:
For your convenience, SGWASA now provides an enhanced customer service portal where you can create a customer profile to view usage, billing, and payment history for your account(s). Additionally, you will have the ability to view or print a copy of current or past bills and make online bill payments.
There is no fee to use the customer profile portal; however, a convenience fee is charged for online bill payments. Customers paying bills online (whether thru their profile or using QuickPay) are assessed a percentage-based convenience fee. This fee is assessed by the online payment provider. SGWASA does not determine the fee and does not receive any portion of the fee. The fee will be clearly disclosed on your payment screen at which time you may cancel or proceed with your payment.
Customers are encouraged to create a customer profile even if they do not use online pay options! Creating a profile allows you to view your account activity, go paperless, and get notifications. There is no fee for using the customer profile portal. Fees only apply to online payments.
PLEASE READ ALL INSTRUCTIONS WHEN SETTING UP THE CUSTOMER PROFILE OR USING QUICKPAY.
INSTRUCTIONS FOR CREATING YOUR CUSTOMER PROFILE
Step 1 - To set up your Profile you must enter your first name and last name, your email address, and create a password.
Passwords must be 8-20 characters long, and have at least 1 number and 1 letter.
Step 2 - Once you have created your profile (step 1 above), then add your single account or multiple accounts by selecting Add Account.
Step 3 - Start typing your address in the top box. As you type your address, the program will look for your utility account. Next, press find accounts.
Step 4 - See the instructions in the text box in the image below. When done adding your accounts, click the CLOSE button.
INSTRUCTIONS FOR USING QUICKPAY
Customers are encouraged to establish a profile; however if you wish to make a payment without creating a profile, you can use the QuickPay option.
To begin setting up your Customer Profile or to use Quickpay, start by clicking HERE.