We offer many services to our existing customers, and look forward to signing up new customers. Please see the tabs to the left of this page to help you navigate to the area you are most interested. Please know that we are ready to assist you in any way we can.
SGWASA Customer Service Hours - Effective May 25, 2020 Until Further Notice
SGWASA is implementing Phase 2 of its Business Transition Plan, effective May 25, 2020 in coordination with Governor Cooper’s Executive Order N. 138 to modify North Carolina’s Stay At Home order and transition to Phase 2 of slowly easing certain COVID-19 restrictions. SGWASA’s three-phased Business Transition Plan will occur over the next several weeks, coinciding with the Governor’s transition plan. Announcements will be made on the SGWASA website pertaining to additional modifications and changes.
Customer Services Changes Effective May 25, 2020
Customer Service Notes:
Online payments using our portal do not incur a convenience fee. Please use the payment link on our homepage at www.sgwasa.org. Customers may also pay electronically using their bank’s online bill pay procedures where your bank sends electronic payment overnight via ACH. If electronic payment is not available to you, you may pay by mailing a check or placing a payment in the drop box located in our parking lot.
When paying in the drop box, please remember to include your payment voucher or write your account number, name, service address, and a valid contact telephone number on the envelope to ensure proper posting of your payment.