For your convenience, SGWASA now provides an enhanced customer service portal where you can create a customer profile to view usage, billing, and payment history for your account(s). Additionally, you will have the ability to view or print a copy of current or past bills and make online bill payments.

There is no fee to use the customer profile portal; however, a convenience fee is charged for online bill payments. Customers paying bills online (whether thru their profile or using QuickPay) are assessed a percentage-based convenience fee. This fee is assessed by the online payment provider. SGWASA does not determine the fee and does not receive any portion of the fee. The fee will be clearly disclosed on your payment screen at which time you may cancel or proceed with your payment.

Customers are encouraged to create a customer profile even if they do not use online pay options! Creating a profile allows you to view your account activity, go paperless, and get notifications. There is no fee for using the customer profile portal. Fees only apply to online payments.

General Overview

On our main website www.sgwasa.org look for the icon: “Customer Portal & Pay Online”.
At the end of these instructions, customers will be able to click on a link to take them to the Custom Portal to set up their profile.
Customers with multiple accounts, can now add all the accounts to their profile to manage all their accounts under a single login profile.
Doing so allows customers to pay multiple bills with a single online payment.
Once set up, usage data, bills, and payments will be reflected in your Profile.
Bills on the portal are normally available in the portal several days before you receive your paper bill in the mail.

PLEASE READ ALL INSTRUCTIONS WHEN SETTING UP THE CUSTOMER PROFILE OR USING QUICKPAY.

INSTRUCTIONS FOR CREATING YOUR CUSTOMER PROFILE

Step 1 - To set up your Profile you must enter your first name and last name, your email address, and create a password.

Passwords must be 8-20 characters long, and have at least 1 number and 1 letter.

Step 2 - Once you have created your profile (step 1 above), then add your single account or multiple accounts by selecting Add Account.

Step 3 - Start typing your address in the top box. As you type your address, the program will look for your utility account. Next, press find accounts.

When keying in the Service Address, type in the first 3 characters of the Address and the print will turn green letting you know it can search on the limited criteria.
- If you receive an error, then please try again by just entering the first 3 digits of your address and your street name.
  - Example: 304 Main or 415 Central

Step 4 - See the instructions in the text box in the image below. When done adding your accounts, click the CLOSE button.

INSTRUCTIONS FOR USING QUICKPAY

Customers are encouraged to establish a profile; however if you wish to make a payment without creating a profile, you can use the QuickPay option.

When you choose this option, you will be asked to enter your service address and account number.
When keying in the Service Address, type in the first 3 characters of the Address and the print will turn green letting you know it can search on the limited criteria.
- If you receive an error, then please try again by just entering the first 3 digits of your address and your street name.
  - Example: 304 Main or 415 Central
DO NOT PRESS THE BACK BUTTON (<- ARROW) ON YOUR BROWSER DURING YOUR PAYMENT TRANSACTION BECAUSE YOU WILL BE CHARGED AGAIN FOR THE TRANSACTION!!
Once entered, click the Find link and click the Pay Now link.
Enter your credit card information. The amount of your payment and the convenience fee will be displayed.
Click the continue button to make a payment on your bill.
Record or print your confirmation information.

To begin setting up your Customer Profile or to use Quickpay, start by clicking HERE.

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