The new utility system will be available with your next bill in April of 2025, which will be processed through our new service provider, Tyler Technology.

The new customer portal will be accessible from the “Pay My Bill” link within SGWASA’s header on the official www.sgwasa.org website on April 18, 2025. There will be a new QR code on your bill that will allow you to use the Quickpay feature to make payments on your account without creating a registered online SGWASA customer account.

No, your existing SGWASA account number will change. You will be assigned a new account number when your utility bill is issued on or around April 20, 2025.

Please use your new account number when making payments after April 20, 2025. If paying by check, please remember to write your new account number on the check and include the voucher with your payment.

If you pay using your bank’s online bill pay option, you must update your banking site with your new account number to ensure that your payments are received and posted properly.

While a customer portal account is not required, customers are encouraged to create a portal login. The portal can be very informative and useful. Among some of the features available are:

· Viewing usage, billing, and payment information

· Paying bills and managing autopay options

· Scheduling recurring payments

· Updating email addresses

· Selecting E-billing

· Managing automated email notifications such as when you have a new bill available, past due balance, autopay notifications

· Managing notification settings and updating phone numbers for notifications

Yes, you can! Our new app includes a tool that allows you to track and monitor your monthly water usage, giving you greater insight into your consumption patterns.

Some historical summary data will be available in a condensed format on the new portal, but previous bills will not be accessible. Customers are encouraged to download and store any bills they may need for future reference from the existing portal before April 20, 2025.

If you need help navigating program features, our support team is ready to assist.

Yes. When the new software payment process begins around April 14, 2025 all credit and debit card payments whether in office or online will be charged a fee by our 3rd party payment provider. These fees are not assessed by or collected by SGWASA.

· The current fee for online payments is 3.25%. There is no current fee for payments at our office; however, there will be a fee for this transaction when the transition occurs in April.

· Credit/debit card payment fees will be between 3.70% to 3.75% per payment depending on the transaction type, with a minimum fee of $2.50 per transaction.

· eCheck fee (once available) will be $1.95 per payment

· Telephone payment options are available. No additional fees are applied to telephone payments, beyond the 3.70% credit and debit card fee applied by the merchant service provider.

· Payment options available to customers without a fee include payment via cash, check, money order, direct bank draft, and bank bill pay via their bank (if their bank offers this feature).

Yes. Our new software provider has the capability of sending your bills via email. You are encouraged to elect the eBill option. This option allows you to receive your bills sooner than traditional mail. With this option, your bills will be available in your customer portal if you have created a portal account.

Please note: If you previously received eBills thru our 3rd party provider, that provider will sunset eBills on April 20, 2025. At that time, if you haven’t elected eBills with our new provider, you will revert to receiving paper bills in the mail beginning May 20, 2025.

To receive Ebills after April 20, 2025, you must:

o Create a customer portal account, update your email address, and select the Ebill option within the portal

or

o Call our office to update your email address and eBill preference directly

eBill and payment reminders are available for customers after a new online account is created. Account holders can select which alerts they wish to receive. Customers can set up autopay to avoid late fees, non-payment fees, and disconnection.

Enter '0' for the last payment amount.