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  • What are the benefits of creating a customer profile?
    A utility customer who creates a Customer Profile can view their utility account status and pay utility bills any time on-line.
  • Do I need to create a customer profile to pay my utility bill?
    No, you can pay your utility bill on-line without creating a Customer Profile by using the QuickPay option.
  • Is there a cost associated with paying my utility bill online, through my customer profile or using Quickpay?
    Yes, customers paying utility bills online, through their customer profile or using the QuickPay feature, are assessed a convenience fee. The convenience fee is calculated on the total amount being paid during the transaction. SGWASA does not determine the percentage-based fee and does not receive any portion of the fee.
  • How do I access the online customer service program?
    The program is available via the South Granville Water and Sewer Authority website. Select the 'Pay Bill' button at the top of the webpage.
  • Where can I find instructions on how to use the online customer service portal?
    Click here to explore instructions on the using the Portal, with tips on setting up a customer profile.
  • I noticed that there is a charge to use the online payment service that was not there before. Is there a reason for the change?
    SGWASA previously paid the conveniences fees for customers to use the optional bill payment future. The Authority now uses a third-party vendor to provide the online bill pay service to customers. The third-party vendor charges a convenience fee for each bill pay transaction. SGWASA does not determine the percentage-based convenience fee and does not receive any portion of the fee.
  • I would like to avoid any additional fees. What other payment options are available.
    Customers have the following options to pay their utility bill: Pay electronically using your bank's online bill pay option. SGWASA accepts cash, check, cashier’s check, credit, or debit card payments within our Welcome Center located at 415 Central Avenue, Suite B in Butner NC 27509. Customers may submit payment via check in the drop box located in the South Granville Water & Sewer Authority parking lot. Please remember to include your payment voucher or write your account number, name, service address, and a valid contact telephone number on the envelope to ensure proper posting of your payment. Bank Draft – allows pre-authorized debits from your bank account. By mailing your check to SGWASA at 415 Central Ave., Suite B, Butner NC 27509.
  • Where can I find more information on paying my utility bill via the Automated Clearing House (ACH) method?
    ACH billing procedures are outlined in the instruction section of the 'Customer Draft Authorization' form located on the Customer Service page.
  • Is there a cost to me to set up a Customer Profile?
    There is no cost for you to create a Customer Profile.
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