Customer Services

The SGWASA 2019 Consumer Confidence Report is Available


FOR IMMEDIATE RELEASE Butner, NC. January 22, 2021 — We like to keep our customers informed about SGWASA meeting or exceeding North Carolina Drinking Water Standards to produce quality drinking water. As such, as a reminder, the SGWASA 2019 Consumer Confidence Report is available to read and review. The Consumer Confidence Report was first made available to SGWASA's utility customers in August 2020.  The report is a snapshot of last year’s w…

Attention: Utility Customers On Executive Order-Related Payment Plans


This is a general notification only. Customers who are on an Executive Order-related payment plan will receive a letter from SGWASA (in early December and early January) specifying their outstanding balance amount due to be paid prior to January 31, 2021. Please do not delay your payment and risk having your water service turned off.  As a provider of essential utility services, SGWASA is focused on maintaining the delivery of water and wastewater services while simultaneously helping…

NEW Customer Service Hours In Effect Due to COVID-19 Restrictions


Until Further Notice: In-Person Utility Business Activities are Discouraged.  Use On-Line Bill Pay or Place Your Check/Money Order in the Drop Box located in our parking lot. Click Here for On Line Bill Payment Until further notice, in accordance with Governor Cooper's Executive Order # 180, SGWASA customers are required to wear a mask when conducting in-person business at SGWASA, including such tasks as bill payment, new service applications, etc. SGWASA is presen…

Until Further Notice: SGWASA Customers Are Required To Wear A Mask When Conducting In-Person Business at SGWASA.


FOR IMMEDIATE RELEASE Butner, NC. November 24, 2020 — Effective Nov. 25, 2020 at 5:00pm, North Carolina Gov. Roy Cooper's Executive Order No. 180 requires residents to wear masks when in public. Until further notice, SGWASA customers are required to wear a mask when conducting in-person business at SGWASA, including such tasks as bill payment, new service applications, etc.   Please stay up to date on this topic and other news topics by moni…